5 Tech Support Services Your Small Business Needs to Succeed


In today’s increasingly tech-reliant world, having proper support is crucial if you want your business to run smoothly. However, the application and integration of technology can be particularly tricky for small businesses due to the scope and cost of components required to meet market needs.

In many instances, small enterprises require dedicated in-house or outsourced tech support to maintain operations. Whether you’re a startup entrepreneur who wants to improve your company’s efficiency or a storeowner converting to e-commerce, tech support services can help your business succeed.

  1. Cybersecurity Setup and Virus Removal

No matter what kind of technology setup you use to run your business operations, the most essential tech support service is cybersecurity. Cybersecurity is of utmost importance, with thousands of viruses and malware stealing data, scamming, or disrupting devices and systems.

While antivirus software is a viable solution for desktop setups and smart devices, other standard tech setups such as point of sale (POS) services often lack commercial solutions to resolve these threats, requiring specialized tech support for virus or malware removal. To learn more, click here for virus removal solutions.

  1. Network Support

Maintaining a secure network requires a long list of responsibilities, including maintaining firewalls, routers, and Wi-Fi networks. Troubleshooting and fixing network issues are complex problems that may require a specialist to resolve.

In some cases, it’s better to hire an in-house employee to maintain your network since these issues can occur frequently. Many tech support companies provide network tech support for small and large businesses, but if you need their services often, it may cost less to hire a full-time employee. On the other hand, outsourcing IT support can save time and internal resources. To make this decision, you’ll want to analyze how often issues occur, how much time you typically spend to recover your network, and at what expense.

  1. Cloud Services

Over the last decade, cloud-based technology use has quickly risen globally due to its efficiency, convenience, and pricing. Small businesses have benefited from cloud-services due because of the range of technology it allows them to access, enabling them to compete with larger corporate counterparts at more manageable costs.

However, just like with network-focused technology, cloud services require tech servicing. Fortunately, the solution often resides on the service provider’s end. When subscribing to a cloud-based service, always thoroughly research whether the provider has a good reputation for excellent customer support.

  1. Disaster Data Recovery Services

Natural and human-made disasters can strike your business at any time. Even if you operate in a place safe from natural disasters like earthquakes, tornados, or hurricanes, there’s a chance that you’ll face a catastrophic loss of data or file deletion because of a cyberattack, power outage, fire, or flood.

Many small business owners overlook the cybersecurity threats to their business because they assume they’re an unlikely target. However, recent data shows the opposite to be true—many hackers focus their efforts on small businesses because they know their defenses will be weaker, if present at all.

Losing months or even years’ worth of crucial business data can be disastrous. According to research from the University of Texas, 43 percent of businesses that experience catastrophic data loss never reopen, and 51 percent close within two years. Fortunately, some data specialists can help recover your precious data, provided your hard drives aren’t damaged beyond repair.

  1. Data Backup Services

While specialists can help recover lost data, it’s better to prevent loss altogether by implementing data backup protocols. You can also outsource this work and have a service provider regularly back up your server and device data to maintain information integrity. Alternatively, you can use cloud-based service as software (SaaS) to automate company-wide backups.

Get the Support Your Business Needs to Thrive

In modern markets, investing in software, cloud services, and network security is often the only way for a small business to keep up with the competition. Upfront, the solutions and support services described above can be costly—but if used strategically, they can increase productivity and security, boosting revenue and preventing losses.